Privacy Policy

Last updated: June 19, 2026

1. Introduction

Renterprise ("we," "us," or "our") operates a communication platform that connects tenants, vendors, and property managers to coordinate maintenance and service requests via SMS and related messaging channels. This Privacy Policy explains what personal information we collect, how we use it, and your rights with respect to that information.

By using Renterprise or opting in to receive SMS messages through our platform, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity Information: First name, last name, and role (tenant, vendor, or property manager).
  • Contact Information: Email address, phone number, and mailing or property address.
  • SMS & Messaging Data: Mobile phone numbers used to send and receive SMS messages, message content, delivery status, and opt-in/opt-out records.
  • Service Request Details: Descriptions of maintenance issues, work order status, photos or attachments submitted with requests, timestamps, and communications between parties related to a service request.
  • Usage Data: Information about how you interact with our platform, including log data, device type, and browser information, collected automatically when you access our services.

3. How We Use Your Information

We use the information we collect to:

  • Deliver and operate the Renterprise platform and messaging services.
  • Send SMS notifications, status updates, and messages related to your maintenance and service requests.
  • Coordinate communication between tenants, vendors, and property managers.
  • Maintain records of service requests and communications for accountability.
  • Respond to your support inquiries and troubleshoot issues.
  • Comply with applicable laws, regulations, and carrier requirements governing SMS communications.
  • Improve the reliability and functionality of our platform.

4. SMS Opt-In Data & Phone Number Privacy

We do not share SMS opt-in data or phone numbers with third parties for marketing purposes.

Specifically: the phone numbers you provide and your consent to receive SMS messages through Renterprise are used solely to deliver operational communications related to your service requests and property management activities. This information is never sold, rented, disclosed, or transferred to third parties for advertising, marketing, or any purpose unrelated to the core operation of the Renterprise platform.

SMS messaging data is not used to build marketing profiles, send promotional campaigns, or target you with advertisements of any kind.

5. How We Share Information

We share your information only as necessary to operate the platform and as described below:

  • Within the Platform: Information relevant to a service request (such as your name, contact information, and request details) may be visible to other authorized parties on that request, such as a property manager or assigned vendor.
  • Service Providers: We work with third-party vendors who help us operate our platform (e.g., SMS delivery providers, cloud hosting). These providers process data on our behalf and are contractually bound to protect it and use it only for the services they provide to us.
  • Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Renterprise, our users, or others.

We do not sell your personal information to any third party.

6. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. Service request records may be retained for the duration of a property management relationship and for a reasonable period afterward. You may request deletion of your information as described in Section 7.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of SMS communications at any time by replying STOP to any message.
  • Object to certain processing of your data.

To exercise any of these rights, contact us at support@renterprise.app.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Renterprise is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this policy periodically. Your continued use of Renterprise after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Renterprise
Email: support@renterprise.app